COVID 19 UPDATE 2021

KMS are the leading provider nationally in virtual practice management. Our team have been working from home successfully for almost a year and are able to assist with not only practice management but standalone services of phone answering, billing and collection and transcription. Please get in touch on 0203 282 1233 if you need assistance.

 

Our team return in 2021 to working the hours of 8 – 6 pm to support our consultants and their patients to deliver the professional service we’re proud of.

 

We all look forward to being back in the KMS building in the near future but in the meantime we wish all our team, suppliers and consultants the best of health. We can’t wait to be together again as a team!!!!

Tailored Solutions

Telephone answering

We understand how important it is for you to have your practice telephone answered professionally with each and every call. Your Practice Manager and team are your ambassadors and this will be reflected with every call they take for you.  From answering your practice line professionally, in your name, to answering all the many queries and questions that your patients or hospitals may have. Your Practice Manager will ensure that your patients have everything in order to to attend their appointment with you.

With telephone lines answered longer hours than most, between 8-6pm Monday-Friday, we’re extremely proud of our call answer stats; more so after reading an article in February 2019 Independent Practitioner. The article advises that answering 80% of calls would be a ‘sensible percentage to aim for’, whilst ‘90% would be excellent’.

KMS consistently answer in excess of 95% of all calls, which is well above the percentage mentioned as ‘excellent’ in the Independent Practitioner and something we’re all extremely proud of. Great to know we’re ahead of the field again!

 

 

 

Cover when you need it

0203 282 1233

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