Ensure your practice is personally managed to the level you’d expect at all times. KMS provides overflow call answering for when your practice needs extra help to temporary telephone answering cover for annual leave or any unplanned absence.
With telephone lines answered longer hours than most, between 8-6pm Monday-Friday, we’re also extremely proud of our call answer stats; more so after reading an article in February 2019 Independent Practitioner. The article advises that answering 80% of calls would be a ‘sensible percentage to aim for’, whilst ‘90% would be excellent’.
KMS consistently answer in excess of 95% of all calls, which is well above the percentage mentioned as ‘excellent’ in the Independent Practitioner and something we’re all extremely proud of. Great to know we’re ahead of the field again!